Frequently Asked Questions About Delivery and Shipping Practices

Frequently Asked Questions

Q: Does Clean My Tech use drop shipping for delivery?

A: No, we do not utilize drop shipping for any of our products. Each item is meticulously packaged and dispatched directly from our operational base in Wendell, North Carolina, leveraging the reliable services of USPS to ensure quality control and prompt delivery.

Q: When can I expect to receive my order?

A: We prioritize swift order fulfillment. Orders placed before noon are typically shipped on the same day. If an order is placed after this time, it will be dispatched the following business day. Utilizing USPS Ground Advantage, customers within the US can generally anticipate receiving their deliveries within 2 to 3 business days. A tracking number will be sent to you via email upon shipment; should you not receive it, please contact us, and we will promptly provide the necessary tracking information.

Q: What if I am not satisfied with my purchase?

A: Customer satisfaction is paramount at Clean My Tech. Should you find yourself less than completely satisfied with your purchase, we encourage you to contact us immediately. Our dedicated team is committed to working with you to find an effective solution that fully addresses your concerns. You can reach our support team conveniently through our live chat feature or by emailing us directly at support@cleanmy.tech. These frequently asked questions aim to ensure a positive customer experience.

Q: Do you accept Apple Pay?

A: Yes, for your convenience, we absolutely accept Apple Pay, Google Pay, and a comprehensive range of other secure payment methods, providing flexibility in how you complete your purchase.

Q: Is my payment information secure?

A: Protecting your payment information is a top priority. Our online store operates on the Shopify platform, which is certified Level 1 PCI DSS compliant. This certification represents the highest standard of security for organizations that handle payment card information, ensuring robust protection for your financial data. Shopify's commitment to continuous risk management and rigorous security assessments guarantees a secure shopping environment. All payment transactions are processed through Shopify's secure infrastructure, meaning your financial details are safeguarded, and Clean My Tech does not have direct access to your sensitive payment information.