Frequently Asked Questions
Q: Does Clean My Tech use drop shipping as a method of delivery?
A: No, all of our products are packaged and shipped out from our business in Wendell, North Carolina via USPS.
Q: When can I expect my order?
A: Packages are typically shipped out same day if order is placed before noon otherwise it's next day. Our packages are shipped via USPS Ground Advantage and usually arrive within 2 to 3 business days inside the US. You should receive a email containing your tracking number but if for some reason you don't please contact us and we'll be happy to provide it.
Q: What if I'm not happy with my purchase?
A: Customer satisfaction is our ultimate goal and if you're not happy please contact us right away. We can work out a solution that will satisfy you. You can always reach us by live chat or email us at email@example.com
Q: Do you accept Apple Pay?
A: Yes! We accept Apple Pay, Google Pay, and many other payment methods.
Q: Is my payment information safe?
A: The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
Our store's platform provider Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify just like ours.
From annual on-site assessments validating compliance to continuous risk management, Shopify works hard to keep our shopping cart and e-commerce hosting secure. All transactions are processed through Shopify therefore we do not have access to customers financial information.