Frequently Asked Questions
Frequently Asked Questions
Q: Does Clean My Tech use drop shipping for delivery?
A: No, we don't. All our products are carefully packaged and shipped from our base in Wendell, North Carolina, using USPS.
Q: When will I receive my order?
A: We strive to ship packages the same day if the order is placed before noon; otherwise, it will be shipped the next day. With USPS Ground Advantage, deliveries typically arrive within 2 to 3 business days within the US. You'll receive an email with your tracking number; however, if you don't, please reach out to us, and we'll promptly provide it.
Q: What if I'm not satisfied with my purchase?
A: Your satisfaction is our priority. If you're unhappy with your purchase, please contact us immediately. We're committed to finding a solution that meets your needs. You can connect with us via live chat or email at support@cleanmy.tech.
Q: Do you accept Apple Pay?
A: Absolutely! We accept Apple Pay, Google Pay, and various other payment methods for your convenience.
Q: Is my payment information secure?
A: Yes, it is. Our store's platform provider, Shopify, is certified Level 1 PCI DSS compliant, ensuring the highest security standards for organizations handling payment information. Shopify's continuous risk management and rigorous assessments guarantee a secure shopping experience. As all transactions are processed through Shopify, your financial information remains protected, and we do not have access to it.